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F.A.Q.

Here are some common questions.

Getting
Started

What should I do first?

You need to make sure that you have set up your HiPe Kids email address with your gmail account, while respecting the example you were given for the signature.

In addition, you should have seen the 5 introductory videos below.

Introduction

Please find the introductory video: Click to watch the Video

Part 1 - Google Calendar

This video will help you understand how your Google Calendar works: Click to watch the Video

Part 2 - Acuity Scheduling

This video will help you understand how your Acuity Scheduling works: Click to watch the Video

Part 3 - Prior Lessons

This video will show you what the student has done with previous teachers: Click to watch the Video

Part 4 - Student Evaluations

This video will tell you where to find important information about the student: Click to watch the Video

Part 5 - Zoom Meetings

This video will show you how to create Zoom meetings on your computer: Click to watch the Video

Before lessons are assigned

How do I access Cambridge materials?

https://esource.cambridge.org/login

Login and use the codes to find and download the textbooks. Install each book’s PPlus presentation on your computer.

Ask for the book codes by sending an email to our support team: support@hipekids.com

For more information: Click to watch the Video.

How do I access Oxford materials?

https://www.oxfordlearnersbookshelf.com/ 

Login and use the books directly from the Bookshelf on the website or application. You can download the app on the login page before logging in.

Ask for the book codes by sending an email to our support team: support@hipekids.com

For more information: Click to watch the Video.

I have a query, who should I contact?

Your first point of contact is: support@hipekids.com

Your query will be referred to either Carmina or Mehdi if deemed necessary.

Where will I see my appointments and parent contact information?

https://acuityscheduling.com/login.php

Your access details should have been communicated to you by email.

For more information: Click to watch the Video

New lesson booked

I have a booking, what do I do next?
  1. Schedule a Zoom meeting with the student and send a Zoom invitation to the parent from your professional email address. The subject header should read: ‘HiPeKIDS Zoom invitation [date of lesson].’ (Click to watch the Video).
    This step is only for new teachers who are on probation and HiPe Kids has not automated the sending of zoom invitations;
  2. Check student evaluation (Click to watch the Videoand any prior lesson feedback (Click to watch the Video);
  3. Arrive in class on time and prepared. Teach the lesson (Click to watch the Video);
  4. Send a feedback email to the parent, remembering to BCC the student Gmail account (Click to watch the Video);
Where do I find student evaluations?

You will find it on the G-drive of the address:
hipekids.student@gmail.com

For more information: Click to watch the Video

Where do I find prior teacher’s notes?

You will find it on the following gmail account:
hipekids.student@gmail.com

For more information: Click to watch the Video

During and after lesson

Can I use external digital resources?

Yes, of course. Below are some suggestions but please feel free to choose your own favourite resources:

https://www.cambridgeenglish.org/learning-english/activities-for-learners/

https://www.cambridgeenglish.org/learning-english/games-social/

https://wordwall.net/

https://quizizz.com/admin

https://www.britishcouncil.org/school-resources/find

https://www.bbc.co.uk/newsround

https://en.islcollective.com/

For more information: Click to watch the Video

My student hasn’t shown up, what should I do?

1. Wait 2-3 minutes and send an email reminder containing the Zoom link to the parent.
2. Standby in class for 10 minutes, keeping the meeting recording going. If the student is still not present, end the meeting.
4. Email the parent saying that you waited 10 minutes and their son/daughter did not arrive in class. Therefore, the lesson has now been closed.
Please add to this last email as BBC:
support@hipekids.com
contact@hipekids.com
hipekids.student@gmail.com

What do I include in the feedback email?
  1. Subject header: student’s full name and date of lesson.
  2. Main body: 
  • Link to lesson recording
  • Achievements
  • Needs
  • Homework
  • Title and page of book

For more information: Click to watch the Video

Other information

How do I get paid and in what currency?

Complete the online invoice by the 3rd of the month (if you send it after the 5th you will be charged late fees) using the grade given to you:

https://form.jotform.com/212043072907347 

You can choose to be paid in either EURO or GBP. If you don’t have a GBP or EURO account you can opt to be paid by WISE money transfer service.

For more information: Click to watch the Video

 

What is the WhatsApp SOS group for?

The HiPe SOS WhatsApp group is for teachers to post SOS messages when they have an emergency situation and can’t attend their classes or require some other kind of emergency assistance.

What happens if I agree to take someone’s lesson posted in the WhatsApp SOS group?

If you agree to take somebody’s class(es) you need to send Mehdi (el-mehdi.benrahhalate@hipekids.com) the information once the lesson is completed.

He will assign the lesson to your calendar and therefore keep track on Acuity.

If you have agreed to take the lesson with less than 24 hours notice there will be a £4.00 bonus payable. 

In the EXTRA section of your online invoice you will need to write ‘SOS lesson: number of lessons including dates and child’s name’ You may add  £4.00 for each short notice SOS lesson completed.

Magic buttons

SOS situation

When you have accepted an SOS lesson:
Following SOS lesson if the lesson does not already show on your Acuity schedule:

Student no show

Class reminder 1-3 minutes into the class time:
Once you have waited in class 10 minutes and the Zoom connection is closed:

Still need help? Send us a note.

For any other questions, please send an email to support@hipekids.com or in case of emergency use the Whatsapp group.

Would you like a zoom appointment with the support team?

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